Our Pledge for Accurate Information

At Harco M-Banking, we are dedicated to providing our users with accurate, up-to-date, and reliable information across our website, mobile application, and other digital platforms. Our Content Review Policy outlines the principles and procedures we follow to ensure the quality and integrity of the content you access.

This policy was last updated on: June 27, 2025.

1. Purpose of the Policy

The purpose of this policy is to establish clear guidelines for the creation, maintenance, and review of all public-facing content published by Harco Bank. This ensures that information related to our products, services, policies, and general banking knowledge is always correct and serves our users effectively.

2. Content Standards

All content published by Harco Bank must adhere to the following standards:

• **Accuracy:** Information must be factually correct and verifiable.
• **Clarity:** Content should be clear, concise, and easy to understand for a broad audience.
• **Relevance:** Information should be pertinent to our users' needs and the services we offer.
• **Timeliness:** Content should reflect the most current information, especially regarding interest rates, charges, and regulatory changes.
• **Compliance:** All content must comply with applicable banking regulations, laws, and internal policies.

3. Content Review Process

Our content undergoes a rigorous review process before publication and during updates:

• **Initial Creation & Approval:** Content is drafted by subject matter experts and reviewed by relevant department heads for accuracy and compliance.
• **Editorial Review:** Content is checked for clarity, grammar, and adherence to brand guidelines.
• **Legal & Compliance Review:** Where applicable, content is reviewed by legal and compliance teams to ensure it meets all regulatory requirements.
• **Publication:** Approved content is published on the respective platform.

4. Frequency of Updates and Reviews

To ensure that our content remains accurate and current, we follow a structured schedule for reviews and updates:

• **Regular Review Cycle:** All static content (e.g., product descriptions, FAQs, general information) is formally reviewed **bi-annually (every six months)** to confirm its accuracy and relevance.
• **Policy & Legal Updates:** Content related to banking policies, terms and conditions, interest rates, charges, or legal/regulatory requirements is reviewed and updated **within 7 business days** of any official change or announcement.
• **Ad-hoc Reviews:** Content may be reviewed and updated on an ad-hoc basis if inaccuracies are identified, user feedback suggests a need for clarification, or significant market changes occur.
• **Technology-Related Content:** Information pertaining to the M-Banking application's features and functionalities is reviewed and updated **with every major app release** or as new features are introduced.

5. Feedback Mechanism

We encourage our users to provide feedback on our content. If you identify any inaccuracies, outdated information, or have suggestions for improvement, please contact us. Your feedback helps us maintain the highest standards of information quality.

6. Contact Us

For any questions or feedback regarding our Content Review Policy, please reach out:

• By email: info@harcobank.org.in
• By phone: +91-172-2703816