Your Voice Matters: Feedback, Complaints & Grievances
Help us serve you better. Share your feedback, lodge a complaint, or raise a grievance here.
We're Here to Listen and Improve
At Harco Bank, your satisfaction is our top priority. We value your feedback, whether it's a suggestion for improvement, a compliment, or a concern you need addressed. Your input helps us continually enhance our services and ensure a seamless banking experience for everyone.
If you have experienced any issues or have a grievance, please use the form below to report it. We are committed to investigating all matters thoroughly and resolving them fairly and efficiently.
Thank you for taking the time to connect with us.
Submit Your Feedback
Our Grievance Redressal Process
Submission
Submit your feedback/complaint using the form on this page or through our branches.
Acknowledgement
You will receive an acknowledgement with a reference number within 3 working days.
Investigation
Our dedicated team will thoroughly investigate your issue to understand the problem.
Resolution
We aim to provide a fair and timely resolution, typically within 15 working days.
Grievance Escalation Matrix
If your issue is not resolved to your satisfaction, you may escalate it to the next level.
| Level | Contact Person/Department | Contact Details | Timeline for Resolution |
|---|---|---|---|
| 1. Branch Level | Branch Manager | Visit your nearest branch during working hours. | Up to 7 working days |
| 2. Nodal Officer | Sh. [Nodal Officer Name] |
Email:
nodal@harcobank.org.in Phone: +91-172-XXXXXXX |
Up to 15 working days |
| 3. Principal Nodal Officer | Sh. [Principal Nodal Officer Name] |
Email:
pno@harcobank.org.in Phone: +91-172-YYYYYYY |
Up to 30 working days |
| 4. Banking Ombudsman | (As per RBI guidelines) | RBI Website for details. | As per RBI's timeline |